Privacy Policy

1. Introduction

This Privacy Policy ("Policy") explains how Metron Accountech Private Limited ("Metron Accountech", "We", "Us", or "Our") collects, processes, and protects your personal data when you visit or interact with our website: https://metronaccountech.com.

This Policy applies to all data collected through our website, communication channels, or any related services.

Metron Accountech's website is not intended for children under 18 years of age, and we do not knowingly collect data from minors.

2. Purpose

We are committed to maintaining the confidentiality and privacy of user data. This Policy outlines our practices in accordance with the Digital Personal Data Protection Act, 2023 and other applicable Indian privacy laws.

The objective of this Policy is to ensure transparency regarding the collection, use, disclosure, and safeguarding of personal data.

3. Nature and Categories of Personal Data Collected

We may collect the following categories of personal and sensitive personal data:

• Contact Information: Name, phone number, email address, and location.
• Website Usage Data: IP address, browser type, cookies, and analytics data collected through automated means.
• Business Information: Details shared by clients, partners, or vendors through queries or service requests.
• Job Application Data: Resumes, educational qualifications, and employment history when you apply through our "Careers" section.

4. Modes of Collection of Data

Your personal data may be collected through the following modes:

• Directly from you when you contact us via email, phone, or web forms.
• Automatically through cookies or analytics tools when you browse our website.
• Through service providers, partners, or third-party integrations that help operate our services.
• Through publicly available sources such as professional or business directories and social media.

5. Purposes for Which Personal Data is Processed

We use your data to:

• Provide and improve our products, services, and website experience.
• Respond to your queries, complaints, and requests.
• Send communications regarding updates, offers, or events (only with your consent).
• Manage business relationships with partners, vendors, and affiliates.
• Process employment applications.
• Detect, prevent, and respond to fraud, misuse, or legal violations.
• Fulfil legal or regulatory obligations.

5.1 Change of Purpose

If we intend to use your data for a purpose other than the one it was collected for, we will notify you in advance and seek your consent where required.

6. Rights of Data Subjects

You have the following rights under applicable data protection laws:

• Right to confirmation and access
• Right to data correction/rectification
• Right to deletion (erasure)
• Right to withdraw consent
• Right to data portability
• Right to object to processing
• Right to lodge a complaint with the relevant authority

You can exercise these rights by contacting us at ashish@metronat.com. We may verify your identity before processing your request.

7. Telemarketing

Metron Accountech adheres to "Do Not Disturb" (DND) and similar national telemarketing regulations. We will only contact you with your explicit consent.

8. Personal Data Sharing and Disclosure

We do not share your personal data except as required by law or as necessary to provide services. We may share data:

• With regulatory or government authorities to comply with legal obligations.
• With trusted service providers or partners who process data on our behalf under strict confidentiality agreements.
• To prevent, detect, or investigate fraud, unauthorized access, or violations of law.

9. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable law.

After the retention period, data is securely deleted or anonymized in accordance with our internal policies.

10. Reasonable Security Practices and Procedures

We employ administrative, technical, and physical safeguards to protect your data against unauthorized access, alteration, or disclosure.

These include encryption, restricted access, and secure storage mechanisms in line with industry standards.

11. Key Contacts

For any queries, concerns, or to exercise your data protection rights, please contact our Data Protection Officer (DPO):

12. Key Definitions

• Personal Data: Information that can identify an individual directly or indirectly.
• Sensitive Personal Data: Includes financial data, health data, official identifiers, biometric information, caste, religion, or political affiliation.
• Processing: Any operation performed on personal data, such as collection, storage, use, or deletion.
• Data Principal: The individual to whom the personal data relates.
• Data Fiduciary: The entity determining the purpose and means of processing personal data.
• Data Processor: A person or organization that processes personal data on behalf of a Data Fiduciary.
• Personal Data Breach: Any unauthorized disclosure, loss, or access that compromises the security or confidentiality of personal data.

13. Changes to This Policy

We may update this Policy periodically. Any changes will be reflected on this page with an updated effective date.

We encourage you to review this Policy regularly to stay informed about how we protect your data.